Jakarta, Indonesia – October 2025 – The Bridge Academy proudly announces the upcoming Indonesia Customer Experience Week (ICXW) 2025, a premier Customer Experience (CX) conference that will feature CX University (USA) for the very first time in Indonesia.
CX University (USA) is a globally recognized institution specializing in customer service and experience strategy development. The organization has been a trusted partner for world renowned companies such as Apple, Oracle, KPMG, and JPMorgan Chase, helping them build and strengthen world-class service standards.
Through ICXW 2025, industry professionals in Indonesia will have an exclusive opportunity to gain firsthand insights into the frameworks, strategies, and best practices for delivering exceptional and sustainable customer experiences.
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Building the Future of Customer Experience in Indonesia
With the theme “Elevating Customer Experience Through Modern CX Strategies”, the event will take place on November 17–19, 2025, at Gedung Sasono Utomo, Taman Mini Indonesia Indah, Jakarta.
The conference will bring together more than 2,000 business leaders, CX professionals, and service and technology solution providers from various industries.
Over the course of three days, ICXW 2025 will feature more than 30 national and international speakers, including:
● Lismaryanti, M.M. – CEO, The Bridge Academy, Indonesia
● Mohamed Latib, Ph.D. – Founder, CX University, USA
● Dr. Shreekant Vijaykar – President of South Asia and ASEAN Operations, COPC, USA
● Claire Boscq – First Woman CX Global Guru, UK
● David Tjokrorahardjo – President, Maxwell Leadership Indonesia
Benefits and Exclusive Opportunities for Participants
Participants of ICXW 2025 will have the opportunity to:
● Gain actionable CX strategies directly from leading industry experts and practitioners.
● Build strategic connections with decision-makers and professionals across industries.
● Access practical frameworks and tools based on real-world case studies from global organizations.
About Indonesia Customer Experience Week (ICXW)
Indonesia Customer Experience Week (ICXW) is an initiative by The Bridge Academy designed to bring together leaders, practitioners, and innovators across Customer Experience, Employee Experience, Service Leadership, Finance, Technology, Tourism, Automotive, and many other sectors.
For more information and registration, please visit: www.indonesiacxweek.com
